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What happens when I stop paying

Your account moves to the Free plan and nothing is deleted. You can still open and download everything, while cases, automations and team changes wait until you pay again. Only a Free account nobody uses for 180 days is ever deleted, after three warning emails.

Workspaces
Updated 2 min read

When a subscription ends, or a payment fails and every retry fails too, the account moves to Free. While the card is being retried, you keep your plan.

Fig. 01Nothing is deleted on the way to Free. Pay again and everything picks up where it was.

What stays

Everything. You can open, read and download it all. The dashboard says Read-only on Free. Your cases and files are kept.

Fig. 02A downgrade deletes nothing. You just can't add a template past Free's count.

What waits

Anything that opens on Pro.

Example · Waits for Pro
CasesCreating or changing them, running templates on them, batch runs
EmailGmail drafts
TeamTeammates, clients, workspace settings
AutomationsPaused: automations need a Pro plan
StorageUploads past Free's limit are refused

Restore any deleted workspace before the plan ends, because restoring needs Pro.

Coming back

The owner opens Settings, then Account, then Plan. The button there starts Lite; for Pro or Scale, click Compare plans. Manage billing fixes the card while a payment is still being retried.

Fig. 03Automations switch back on by themselves, except one whose Gmail or Drive connection is missing. Runs made on Free become permanent cases.

Inactive Free accounts

A Free account that nobody signs in to for 180 days is deleted. Signing in, or opening the app while signed in, resets the clock, by you or any teammate. Paying accounts are never deleted this way.

Fig. 04Three warning emails, then the account is marked, then 30 days to sign in before it is deleted.

Take your files with you

On any plan, Export under Settings, Account has Copy to Drive and Download data. Integrations & AI model has the details.

Fig. 05Copy to Drive copies every case file to your Google Drive. Download data saves your workspaces, templates and cases.
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